#01548086

Shipping

The checkout process on our site features built-in shipping options that are real-time and true to cost. Immediately, you will receive an order confirmation e-mail regarding your order's details. Once the order is ready for shipment, a shipping confirmation e-mail will be sent to you.

We cooperate with Canada Post. A tracking number will be provided once the order is ready for shipment.

Please allow us a processing time of 1-3 days after receiving the order and full payment. We do not charge handling fees.

Depending on the destination of the shipment, the delivery time may vary.

Most Products Accept free shipping, if the order is over 39.00$.

**Some products will be charged a flat shipping fee, they do not participate in any free shipping activities.**

 

We want to ensure that you are completely satisfied with your purchase, which is why we offer a 14-day return policy. If you are not satisfied with your purchase, you have 14 days from the date of receipt to request a return. We are happy to offer a refund or store credit for damaged items in accordance with our Returns Policy. If your return request is accepted, we will send you a return shipping label by email for eligible returns within Canada and the USA. For damaged items, we offer free return shipping to make the process as convenient as possible for you.

Please note that we do not offer free returns for items returned due to a change of mind. In this case, a handling fee of $15.00 will be deducted from your refund amount. To be eligible for a return, all items must be returned new and unused, with their tags and original packaging, within 14 calendar days of receiving your order. You should also return any authenticity cards, dust bags, and tags provided as part of the original packaging. Please note that returns of damaged, soiled, worn, or altered items may not be accepted and could be returned to you. If you qualify for a return within Canada and the USA, we will send you a return shipping label by email once your return request is accepted.

Returned items must be:

Unworn, unused, and in new condition

In their original packaging

Accompanied by the original packing list

The non-removable tag has to be undamaged.

**Please note will be rejected to return if this tag has damage.

Non-Refundable Items

The following items are a final sale and are not eligible for a return:

Sale items

Jewelry care and accessories

Personalized and custom pieces

Lingerie. (fun lingerie, nightdress, bra, Panties, shape-wears, etc.)

Faux Fur Shawl.

Promotional discounts are subject to a final sale. Please see the fine promotional print before purchasing.

Damaged Product?

We stand behind the quality of our products, and if you encounter any issues, we are here to assist you. To help us better understand your concern, please upload a photo. Once your request is approved, we will provide a return shipping label to your email address. We process returns within five days of receiving your package and will issue a refund to the original payment account. We do not offer refunds to alternate cards or different forms of payment, but you can opt for store credit for your future purchases.

Change My Mind?

We understand that sometimes returns are necessary, and we want to make the process as easy as possible for you. However, please note that we are not currently offering free returns for change-of-mind purchases. A returns handling fee of CAD 15.00 will be deducted from your refund amount. Once your return request is accepted, we will promptly send you a return shipping label via email. Once we receive your package, returns will be processed within five days. Please note that for "change of mind" returns, we can only issue refunds in the form of store credit, which will be issued to you within five days. We appreciate your understanding and cooperation in making our return process efficient and seamless for all our valued customers.

 

Please note that return labels are not provided for international customers. Therefore, it is the responsibility of the customer to cover any additional shipping costs and fees associated with returning the package.

 

**All shipping charges with your order are non-refundable.**

**Customers who choose free shipping on their order will be deducted a $10.00CAD shipping fee from their refund.**

We are not sport exchanges.

 

At Boutique Modemagcut, we understand that changes to your order may need to happen. If you need to cancel your order, please get in touch with us, and we will do our best to assist you. Orders that have not yet entered production may be eligible for a refund. Please note that we cannot offer refunds or exchanges for color mistakes unless it results from our error. While we strive to represent colors accurately, we do not monitor variations in color samples. Please note that we are not responsible for any damages during the shipping process.

**Custom orders are non-refundable.**

 

We would love to hear your thoughts on our products! If you're happy with your purchase, we encourage you to share an unboxing review or post photos on your favorite social media platform. Simply tag us and use our merchandise hashtag, and your review will be visible to the public. Your feedback helps us improve our products and services, and we appreciate your support in helping to spread the word about our brand.

(Facebook, Instagram, Twitter, Google+, etc.)

We value your feedback and would like to offer you a discount on your next purchase. Simply leave a review or post about your experience on our website, and we'll send you a coupon worth between $5 and $20. To receive the coupon, please keep the review or post up for at least 14 days. Thank you for helping us improve and for being a loyal customer!

More Information is below:

The guidelines about sharing your photos or Unboxing reviews on the social media:

How to write an eligible review or post?

 

 

• Finish all the steps above, and keep your post within 14 days; you will get a 10$ coupon for your next shopping trip.
• Share your review on Google Reviews with five stars and one sentence minimum; you will get a 5$ coupon for your next shopping.

How to get our coupon?

 

What information should you include in your e-mail?

• E-mail Title:

The title of the e-mail is "the screenshot of my post. "

• The body of the e-mail includes the following:
• Your full name
• Your phone number
• your ID on your social media
• The attachment of the e-mail includes the following:
• The screenshot of your post. 

 

Step 3: Please post it!

 

How do we work?

• When we receive your e-mail, we will make a file for you.
• We will record your information and the date of the post.
• After 14 days, we will check your post.
• If your post is still there, we will send a coupon code to you by e-mail.
• If you delete your post, we can not send a coupon code to you. Sorry about this.

 

Can I use the coupon in the boutique?

It will be specified if the promotion applies to both the online and retail stores.