Exchange & Return & Refund

If you are not completely satisfied with your purchase, We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. We are happy to offer a refund or store credit on damaged items that you want to return to us following our Returns Policy. A return shipping label will be sent to you by email when your request accept if you qualify for a return within Canada and the USA. We offer free shipping for return damage items.
We are not sporting free returns for returns because of “changed my mind” there is a fee of $15.00 that will be deducted from your refund amount for returns handling.
All items should be returned, new and unused, with tags and the original packaging within 14 calendar days from the day you receive your order.
The client should also return any authenticity cards, dust bags, and tags provided as part of the original packaging. Returns damaged, soiled, worn, or altered may not be accepted and could be returned to you.
**Please note; A return shipping label will be sent to you by email when your request accept if you qualify for a return within Canada and the USA.

Returned items must be:

Unworn, unused, and in new condition
In their original packaging
Accompanied by the original packing list
The non-removable tag has to be undamaged.
**Please note will be rejected to return if this tag has damage.

Non-Refundable Items

The following items are a final sale and are not eligible for a return:
Sale items
Jewelry care and accessories
Personalized and custom pieces
Lingerie. (fun lingerie, nightdress, bra, Panties, shape-wears, etc.)
Faux Fur Shawl.
Promotional discounts are subject to a final sale. Please see the fine promotional print before purchasing.
Damaged Product?
If you have an issue with your product, please upload a photo; we are happy to work with our customers. After your request is accepted, we will send a return shipping label to you by email. Returns will process within five days of receipt of your package. The refund will be issued to your original payment account and cannot return to alternate cards or different forms of payment. You also can choose store credit for your next shopping.

Change My Mind?

We are not sporting free returns for returns because of "changed my mind" there is a fee of $15.00CAD that will deduct from your refund amount for returns handling. After your request is accepted, we will send a return shipping label to you by email. Returns will process within five days of receipt of your package. For returns by "Change my mind," we only accept refunds by store credit, which will issue to you within five days.
 
Return labels are not provided for international customers. Additional shipping costs and any other fees associated with sending your package back is the responsibility of the customer.
 
**All shipping charges with your order are non-refundable.**
**Customers who choose free shipping on their order will be deducted a $10.00CAD shipping fee from their refund.**
We are not sport exchanges.
 
If you need to cancel your order, don't hesitate to contact us, and we will review it. We may be refunded if your order has yet to go to production.
Boutique Modemagcut is not responsible for monitoring variations when looking at color samples, so if you doubt color selections, do not order the fabric.
I do not offer refunds/exchanges for color mistakes unless it is knowingly my fault (You requested black, and I sent you to brown by accident).
Boutique Modemagcut is not responsible for any damages because of the shipping process.
**Custom orders are non-refundable.**